This privacy statement discloses the privacy practices for our website: www.jolietpawn.com.
1.What personally identifiable information (or third party personally identifiable information) of yours is collected from you through our website
2.The organization collecting the information
3.How the information is used
4.With whom the information may be shared
5.What choices are available to you regarding collection, use and distribution of the information
6.The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Kula’s Jewelry & Loan d.b.a Joliet Pawn control
Information Collection and Use
Kula’s Jewelry & Loan d.b.a Joliet Pawn is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Jolietpawn.com collects information from our users at several different points on our website.
When you make a purchase on our site, you automatically become a member. You provide the following information to jolietpawn.com:
•Your e-mail address
•Your billing and shipping address
•Your telephone number
•The type of credit card you are using if applicable
•Your credit card number and expiration date, or other form of payment
You choose your own member identification and password to use for all future purchases on the site. You choose whether or not you would like to receive electronic mailings from jolietpawn.com (see “Electronic Mailings” below).
We request information from the user on our order form when making a purchase. Here, is where a user must provide their contact information, like name and shipping address, and shipping information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to get in touch with the customer.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.
Jolietpawn.com’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user’s movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.
Jolietpawn.com uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partners of jolietpawn.com to plan advertising or promotions. We do not share any personally identifiable information.
Jolietpawn.com gives you access to third party partners to provide you with certain services that are detailed below. Jolietpawn.com will provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Catalog, Newsletters, Etc.
If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and email address to provide these communications. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the choice and opt-out section below.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.
Surveys & Sweepstakes
From time to time, our site requests information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and email address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
If a user elects to use our referral service for informing a friend about an item, we ask them for the friend’s name and email address. Jolietpawn.com will automatically send the friend a one-time email inviting them to visit the site. We do store the friend’s email and they have an option to opt-out in the communication.
Special request page
Our customers can use the special request page to inquire about products that they cannot find on the website, such as, for example, special orders. Personal information is gathered during this process.
Jolietpawn.com takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear.
While we use SSL encryption to protect sensitive information (like your credit card information) online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are fully informed about our security and privacy practices and updated as new policies are added or revised. They are regularly notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.
If you have any questions about the security at our website you may contact us at (815) 723-5555.
Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.
If a user’s personally identifiable information changes (such as your zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user’s personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
If, however, we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. However, if you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted, nor will your personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Conditions of Use
Kula’s Jewelry & Loan d.b.a Joliet Pawn DOES NOT WARRANT THAT INFORMATION CONTAINED ON THE SITE WILL BE ACCURATE, RELIABLE OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. Kula’s Jewelry & Loan d.b.a Joliet Pawn CANNOT BE HELD RESPONSIBLE FOR ERRORS AND OMISSIONS IN THE SITE AND RESERVES THE RIGHT TO MODIFY AND CORRECT ERRORS AT ANY TIME. WE DO NOT HONOR INACCURATE OR ERRONEOUS PRICES. OUR PRICES ARE ALSO SUBJECT TO CHANGE WITHOUT NOTICE. MATERIAL ON THE SITE MAY ALSO CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS (INCLUDING PRICING ERRORS), AND MAY BE CHANGED, UPDATED OR MODIFIED AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE; Kula’s Jewelry & Loan d.b.a Joliet Pawn WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. Kula’s Jewelry & Loan d.b.a Joliet Pawn MAY IN ITS SOLE DISCRETION ADD, DELETE, OR CHANGE SOME OR ALL OF ITS PRODUCTS AND SERVICES AT ANY TIME. Kula’s Jewelry & Loan d.b.a Joliet Pawn has attempted to accurately depict the products offered on the Site. However, because the depiction of a product is dependent on your computer monitor, Kula’s Jewelry & Loan d.b.a Joliet Pawn cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.
USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS EXPRESSLY SET FORTH BELOW OR IN A WRITTEN WARRANTY THAT ACCOMPANIES A PRODUCT (AND THEN ONLY WITH RESPECT TO SUCH PRODUCT), Kula’s Jewelry & Loan d.b.a Joliet Pawn EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND AVAILABILITY) REGARDING THE SITE AND ANY PRODUCTS OFFERED OR AVAILABLE THROUGH THE SITE. THE SITE AND PRODUCTS AND INFORMATION ON THE SITE ARE PROVIDED ON AN ‘AS IS-WHERE IS’ BASIS. NEITHER Kula’s Jewelry & Loan d.b.a Joliet Pawn NOR ITS SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SHAREHOLDERS, PREDECESSORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, ‘AFFILIATES’) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING DIRECTLY OR INDIRECTLY FROM USE OF THE SITE, THE INFORMATION CONTAINED ON OR TRANSMITTED FROM THE SITE OR PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, OR TRANSACTIONS CONDUCTED AT THE SITE, EVEN IF Kula’s Jewelry & Loan d.b.a Joliet Pawn HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF Kula’s Jewelry & Loan d.b.a Joliet Pawn OR ITS AFFILIATES ARISING DIRECTLY OR INDIRECTLY FROM THIS SITE OR ANY PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE EXCEED THE LESSER OF THE AMOUNT PAID BY YOU TO Kula’s Jewelry & Loan d.b.a Joliet Pawn FOR THE SINGLE PRODUCT AT ISSUE, OR ONE THOUSAND DOLLARS ($1,000). YOU HEREBY ACKNOWLEDGE THAT ALL THE PROVISIONS OF THIS SECTION WILL APPLY TO ALL USE OF THE SITE, THE INFORMATION CONTAINED ON THE SITE, AND PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, AND TRANSACTIONS CONDUCTED AT THE SITE.
Subject to the following arbitration provision these terms and conditions shall be governed by, construed and interpreted according to the laws of the State of Illinois, and you and Kula’s Jewelry & Loan d.b.a Joliet Pawn (the ‘Parties’) agree to and consent to the exclusive jurisdiction and venue of the courts in Will County, Illinois. Should a dispute arise between the Parties which cannot be resolved by the Parties in good faith negotiations, both Parties agree to submit such dispute to arbitration in Joliet, Illinois, before a single arbitrator familiar with the Uniform Commercial Code using the Commercial Rules of the American Arbitration Association, with the following modifications to be enforced by the arbitrator consistent with Illinois law: (a) any such arbitration proceeding shall be confidential as to the existence, content, and results of the arbitration; (b) depositions shall not exceed two (2) per party and all must be completed within a single day; (c) document requests are limited to no more than ten (10) clearly identified categories of documents which must be provided to the requesting party within five (5) business days of the request; (d) each party shall have no more than eight (8) hours to present its position; and (e) the entire hearing shall last no longer than three (3) business days. The award, if any, shall be rendered no more than thirty (30) days following the end of the proceeding. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Both Parties expressly agree that any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Each party shall bear its own attorneys’ fees and costs in connection with the proceedings and shall share equally the fees and expenses of the arbitrator.
Shipping & Returns
We ship all of our merchandise via USPS Priority Mail with Signature Confirmation. The shipping cost of single item purchases usually runs between $12.00 – $75.00, depending on the amount of insurance. Exact shipping cost will be quoted at time of purchase. We do not ship Internationally, shipments are made to continental United States only. For credit card transactions, shipments must go to the cardholders’ address. All shipments must be signed for by the purchaser with photo ID.
Our number one priority is the complete satisfaction of our customers. However, situations arise where this is not always possible and merchandise must be returned.
Kula’s Jewelry & Loan d.b.a Joliet Pawn will accept the return of merchandise within 14 days of receipt by the customer. Upon receipt and acceptance of your return, Kula’s Jewelry & Loan d.b.a Joliet Pawn will refund your purchase price, minus shipping*, handling, and gift packaging, all of which is included in the 20% restocking fee. Merchandise that is sold as new must be in “new and unused condition” (defined below) to be acceptable for refund or exchange. All other merchandise must be in the same condition as it was received. Special orders are not returnable. Items that have been sized, customized, personalized, engraved, or modified are not returnable. Refunds will be in the original form of payment.
The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored.
You must obtain a Return Authorization (RA) number from Kula’s Jewelry & Loan d.b.a Joliet Pawn before returning merchandise. We will not accept any returned merchandise without an RA number. Contact a Customer Service Specialist by calling (815) 723-5555 or emailing email@example.com to obtain an RA number.
All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. “New and unused condition” means that there are no scratches, marks, or blemishes; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
• Repack the merchandise in its original packaging materials, including all paperwork.
•Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United States Postal Service(USPS), United Parcel Service (UPS) or Federal Express to:
174 N. Chicago St.
Joliet, IL 60432
• The RA number must be written on the original invoice and on the the outside of your package.
Kula’s Jewelry & Loan d.b.a Joliet Pawn is not responsible for merchandise that it does not actually receive or is not returned in accordance with these terms. Please contact our Customer Service Department at (815) 723-5555 if you have any questions or concerns.
*If you receive damaged or incorrect merchandise, contact a Customer Service Specialist no later than 3 business days after receipt at (815) 723-5555. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered merchandise. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately at (815) 723-5555.